This training covers how behavior might escalate with an upset person, and how we might use our voice, body, and skills to decelerate stress and agitation, and preserve calm and safety. You'll also learn the STOP acronym for remembering some main components or preventing and responding to stress and agitation in yourself and others.

This training is eligible for 1 CEU hours. If you need a CEUs certificate for this course, please make sure you have included your license number in your user profile info. Certificates are generally sent to the email in your user profile once a month.