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Elective Topics → Crisis Management

Crisis De-escalation: Dealing Effectively with Agitated People - ON DEMAND


Description
This training covers how behavior might escalate with an agitated person, and how staff might use our voice, body, and skills to decelerate stress and agitation, and preserve calm and safety.

This training is eligible for 3 CEU hours. If you need a CEUs certificate for this course, please make sure you have included your license number in your user profile info. Certificates are generally sent to the email in your user profile once a month.

Name of course for c...: Crisis De-escalation: Dealing Effectivel... Number of CEUs earne...: 3

Content
  • How to complete this Crisis De-escalation ON DEMAND Course
  • Main Course Materials
  • *Crisis De-escalation recorded session
  • *Crisis De-escalation Posttest
  • Responding Effectively to Agitated People handout
  • Responding Effectively to Agitated People LARGE PRINT handout
  • Crisis De-escalation Evaluation Survey
  • Keep the learning going!
  • Videos and Other Resources
  • How to Talk to Angry People video
  • Nine De-escalation Skills video
  • How to De-escalate Someone Video
  • Written Behavioral Agreement.docx
Completion rules
  • You must complete the units "*Crisis De-escalation recorded session, *Crisis De-escalation Posttest"
  • Leads to a certificate with a duration: Forever